Return Policy

30-Day Return Policy

Effective date: July 14, 2026

Phibian Gear accepts eligible returns requested within 30 calendar days of delivery.

RETURN ELIGIBILITY

The request must be submitted within 30 calendar days of delivery. The product must be unused, unworn, unaltered, and in resalable condition. It must include its original packaging, accessories, instructions, and proof of purchase. A Return Merchandise Authorization must be obtained before the product is shipped back.

NONRETURNABLE PRODUCTS

Customized, personalized, made-to-order, final-sale, clearance, prototype, used, worn, altered, or damaged products are not eligible for return unless they arrived defective or incorrect. Government, agency, distributor, and contract purchases may be governed by separate written terms.

HOW TO REQUEST A RETURN

Email sales@phibiangear.com within 30 days of delivery. Include your name, order number, product, reason for return, and photographs if the product arrived damaged, defective, or incorrect. If approved, Phibian Gear will provide return instructions and a Return Merchandise Authorization.

RETURN SHIPPING

Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrectly shipped by Phibian Gear. Original shipping charges are nonrefundable. Use a trackable and insured shipping service.

REFUNDS

Returned products will be inspected after arrival. Approved refunds will be issued to the original payment method, less any nonrefundable shipping charges. Allow 5-10 business days after approval for the refund to appear. Processing times may vary by financial institution.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Contact sales@phibiangear.com promptly and include photographs of the product and packaging. Phibian Gear will review the issue and provide appropriate replacement, repair, refund, or return instructions.

CONTACT

Phibian Gear, Inc.
Email: sales@phibiangear.com